Some customers who lately ordered audio systems from Sonos’s website acquired extra than what they ordered, which normally wouldn’t be something issue about. However, Sonos charged more for the devices sent in error and desires them returned. Even as Sonos is supplying users with money back for the additional costs, a few are still disappointed they haven’t presented a discount for the inconvenience of dealing with a problem they didn’t purpose.
Two separate customers informed me they placed an order for a single Sonos flow and received 3. Any other user said they’ve been charged over $2,000 after ordering one pass speaker and receiving a complete of 7.
There also are masses of other reviews in a thread on Reddit that imply the difficulty influences greater than simply the flow — different users ordered the Roam and Ray, with some announcing they acquired (and had been charged for) anywhere from two to five extra speakers.
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In an email word to customers, Sonos informs affected clients they “were overcharged” and “will also receive a couple of shipments” of their order. Sonos blames the hassle on a machine replace that resulted in “a few orders being processed a couple of times.” The business enterprise asks that affected customers ship the extra audio system again with a provided prepaid label and says they can use Sonos’ provider for pickup.
We don’t recognize how many customers have been affected by the issue or when the problem first commenced. It isn’t precise for Sonos, although, and it’s doubtful if there are any results for those who don’t go back to them.
Sonos might not be capable of legally charging customers who don’t send them returned. Submission at the Federal change commission’s (FTC) website says “you never should pay for stuff you get but didn’t order” and that “you also don’t have to return unordered merchandise.” website.